FAQ

Nella Polvere Literally Is The Italian For “In The Dust”, Which Is Where Our Feet Move Their Steps Towards Our Final Destinations, Trips, Goals, Desires. And All The Steps In Between.

We Are Made Of Multitudes, Each Fed By Stratifications Of Experiences And Living. Suburbs Is Where We Come From, At The Same Time Our Comfort And Uncomfortable Zone

Our Payoff Says It All: “Made In Venice, Inspired Worldwide”!
Although Our Inspiration Has No Geographic Borders, Our Garments Are Wisely Made In Italy. But To Keep The Quality And Ethics Even Higher, We Keep Our Productions Locally In The Venice Suburbs Where Our Dna Comes From.

We Are A Small Brand Eager To Grow, In Collaborations And Selling Points.
At The Moment We Are Selling Our Collections From This Ecommerce Only, And From Time To Time During Pop-Up Exclusive Presentations.
Join Our Mailing List For All The Updates And Events.

*If You Wish To Organize A Pop-Up Event Or An Exclusive Presentation, Write To Us At info@nellapolvere.com*

For Information On Sizes We Suggest That You Consult Our Size Guide By Clicking On The Link On The Product Page.
If You Need Further Assistance, Do Not Hesitate To Contact Us By Filling In “Ask A Question” Form On The Product Page Or By Writing To Us At info@nellapolvere.com

Our Aim Is To Make Products Well Made And Durable, Which Means The Concrete And Better Sustainability.
However, Some Of Our Details Are Made With Delicate Fabrics (Hand Prints, Particular Blends, Ecc…) For Which You Might Need To Take Extra Care.
For The Most Of Our Articles We Recommend A 30* C Wash Without Using A Tumble Dryer.
For The Full Information About The Washing Cares Please Follow The Care Labels On Each Garment.
If You Have Further Doubts, You May Give It To A Professional Laundry Service.

We Ship Worldwide, With Specific Delivery Terms Based On The Delivery Address.
Please Check Our Orders & Shipping Area

  • Shipping To Italy: 2-3 (Free Of Charge)
  • Shipping To Eu: 3-5 (Free Of Charge)
  • Shipping To Other Countries: 5-10 (Free Of Charge)
    Please Check The Full Informations About Our Shipping Terms At Our Orders & Shipping Area

You Can Track The Shipment Of Your Order Via The Tracking Number Available On Your Account Area, By Selecting The Specific Order (If You Are A Registered Client)
Or Always On The Confirmation Email Received At The Time You Have Placed Your Order.

Please Note That It Might Take Up To 24 Hours For The Tracking Number To Work.

You Can Return Your Purchases Within The Term Of 14 (Fourteen) Working Days From The Date Of Receipt.

The Article You Wish To Return Must Be In The Same Condition As You Have Received It.

For The Complete Instructions And Terms To Return Your Purchases, Please Visit Our Refund & Returns Area

There Is No Exchange System In The Online Store.

If You Wish To Change Your Purchase, Please Return It And Place A New Order Again.

For Now No!

We Ship With Ddp (Delivered Duty Paid).

It Means That We Will Take Care About The Custom Duty And You Will Not Have To Pay Additional Costs For Custom Clearance To Receive It.

However, Please Note That In Case Of Returns, All Costs To Send Back The Purchases Are Up To The Client, Including The Custom Duties If Needed.