Refund & Returns

Nella Polvere Wishes To Guarantee The Complete Satisfaction Of Its Customers.

If For Whatever Reason, You Are Not Satisfied With Your Purchase And Your Products Comply With The Return Terms, You Can Send Them Back Without Penalty Asking For A Return Within The Term Of 14 (Fourteen) Working Days From Date Of Receipt, Simply Following The Below Procedure (Mandatory):

  • Write An Email At, Asking For The Return, Within 14 (Fourteen) Days From The Date Of Receipt.
  • Provide Us The Order Number And Your Details (Name, Surname, Country)*
  • Send Back Your Purchases Within 10 (Ten) Days From The Date Of Your Request Of Return.
  • Customer Services Will Provide By Email The Return Label And Will Inform Customer Where To Send The Products.

*The Details Of Your Orders Are Available By Logging In On Your Account, If You Are A Registered Customer, And Always On The Confirmation Email Received At The Time You Have Placed Your Order.

The Return Shipping Cost And All Other Extra Costs To Return The Goods (Duties, Custom, Ecc…), Are Always Up To The Customer.

Therefore, Once We Receive The Products Back, If We Will Be Charged For Extra Costs Not Settled By The Customer Before, We Will Reserve The Right To Deduct That Amount From The Total Due, And Refund Only The Difference Amount.

We Recommend To Pack The Original Box In A Second Protective Carton Suitable For Shipping.

Once We Have Ascertained The Integrity Of The Returned Products, We Will Refund The Order Using The Same Means Of Payment As Used For The Initial Transaction Within 7 Business Days.

Although You Have The Right To Return Your Purchases Within 14 Days Without Specifying The Reason, We Would Appreciate To Know The Reason For Your Returns (You Can Mention It On Your Request Of Return). This Will Help Us To Improve Our Customer Service And Quality If Needed. Thank You!


Return Terms

To Exercise Your Right Of Return, Please Note That Each Product Must Be Returned:

  • Unworn & Unwashed
  • Undamaged
  • In Its Original Packaging
  • With All The Accessories Present At The Time Of Purchase

In The Event That We Discover Damages Or The Lack Of One Or More Parts Of The Goods, The Company Reserves The Right Not To Accept The Returned Product, Or To Charge The Cost Of The Missing Parts.


Exchanging Policy

Product Purchased Online Can Not Be Exchanged.

If You Wish To Exchange Your Purchase (Size, Color, Article), You May Need To Return Your Purchase And Make A New Order (Follow The Return Guide Up Here)

If You Have Further Inquiry, Please Contact To Nella Polvere Cs Team At